Faq

Gisaf Consulting’s consultancy services are mainly provided online, through videoconferences, emails, and phone calls. However, based on the specific needs of the client and the nature of the project, our consultants can also conduct on-site meetings and visits to offer more direct and personalized support.

To purchase our services through e-commerce, visit the dedicated section on our website and choose the service you wish to purchase. Add the service to the cart and proceed with payment following the provided instructions. Once the payment is completed, you will receive an order confirmation, and our team will contact you to discuss the service details and start the work.

To book a free call with our team, we invite you to visit the “Free Pre-Consultation” section on our website. Here you will find a form to fill out with your data and information about your project or needs. Once the request is received, a member of our team will contact you to schedule a free phone or videoconference appointment. During this call, we can discuss your needs in detail and determine together the best approach and services that suit your needs.

Given the nature of the services offered by Gisaf Consulting, it is advisable to book a free pre-consultation call to discuss your needs and determine the best approach and services that suit your needs.

Gisaf Consulting’s services are mainly provided in English or French for international clients. However, if you need assistance in a different language, we are able to provide interpretation and translation services upon request. In this case, it will be necessary to purchase the relevant translation or interpretation service available on our website. This will allow us to assign an interpreter or translator suitable for your needs and ensure effective communication throughout the entire consultancy process.

Delivery times vary depending on the requested service and the complexity of the project. During the free call or at the beginning of the consultancy process, our team will provide you with an estimate of the delivery times for the requested service. We always strive to provide timely and high-quality results, adapting to the specific needs of each client.

Yes, you can use our services even if you want to start a project outside the Langhe, Roero, and Monferrato area. However, we recommend booking a free pre-analysis call with our Gisaf Consulting team, as some of the services offered are based on local relationships with entities, institutions, and partners. During this call, we can assess your specific needs and discuss how we can best support you in your project, taking into account geographical differences and relationships with local partners.

As these are business-to-business relationships (B2B), the right of withdrawal is not provided for under the Consumer Code. However, customer satisfaction is our priority, and for this reason, most ongoing services include contract termination clauses in the unfortunate event of dissatisfaction. We want to ensure that our clients are always satisfied with the services received, and we will do our best to ensure that this happens.

Yes, of course! By booking a free pre-consultation call with our team, you will have the opportunity to request a draft of the contract for the services of your interest. Our consultants will be happy to provide you with all the necessary information and discuss any doubts or questions you may have regarding our services and contracts.